Built for PLG SaaS

Know why your users churn

Real humans call your users. AI gives you the answers.

Get started with 3 free calls
1-click Stripe integration
Integration

Missing CRM Integration

0 mentions$0 MRR
Pricing

Pricing too high for startups

0 mentions$0 MRR
Onboarding

Onboarding flow confusing

0 mentions$0 MRR
Missing Feature

Need Zapier integration

0 mentions$0 MRR

What we uncover

Trial Drop-off Intelligence
Understand exactly why free trials don't convert to paid and what feature would change their mind.
Churn Prevention Insights
Get ahead of churn by knowing the real reasons users leave before your competitors do.
Downgrade Analysis
Learn why users downgrade and what premium features would actually justify the price.
Global Warm Calling
We call your users worldwide, professionally so you don't have to hire a sales or research team.

How it works

1

Connect your Stripe

One-click setup. We sync your users and revenue events automatically—signups, trials, payments, downgrades, and churn.

No CSVs. No engineering work.

2

We call the users who left

Real humans call your churned users, trial drop-offs, and downgrades. Contextual conversations, not scripted surveys.

You don't manage anything. We handle everything.

3

Get recordings, transcripts & your roadmap

Full call recordings, transcripts, AI summaries, and the top reasons users leave—so you know exactly what to build.

Prioritize features that actually drive revenue.

Integrates with your stack

Connect in seconds, not hours

Stripe
StripeSync revenue events automatically
Slack
SlackGet notified when insights are ready

Simple, transparent pricing

Choose the plan that matches your growth stage. No hidden fees.

Starter
For early SaaS validating product strategies
$0/month
0 user calls/month
  • 5 user calls per month
  • Full call transcripts
  • AI-powered summaries
  • Top 3 reasons report
  • Email support
Most Popular
Growth
Sweet spot for PLG SaaS (~$100K ARR)
$0/month
0 user calls/month
  • 20 user calls per month
  • Full call transcripts
  • AI-powered summaries
  • Top 3 reasons report
  • Feature recommendations
  • Revenue impact analysis
  • Priority support
Scale
For SaaS at $1M+ ARR scaling to 10x
$0/month
0 user calls/month
  • 60 user calls per month
  • Full call transcripts
  • AI-powered summaries
  • Top 3 reasons report
  • Feature recommendations
  • Revenue impact analysis
  • Dedicated account manager
  • Custom integrations

A PLG founder story

Alex
MRR
$0K
Insights found
0

Alex runs a PLG SaaS doing ~$25K MRR.

Trial conversion was flat. Churn was creeping up. Analytics showed the drops, but not the reasons.

Alex connected saasfeedback.ai to Stripe in one click. We called a handful of churned users and trial non-converters.

Within days, Alex saw the real blockers: onboarding confusion and a missing integration.

He shipped fixes with confidence and stopped guessing what to build next.

saasfeedback.ai feels like having a sales and user research team, without hiring one.

Alex, PLG Founder

Stop guessing. Start knowing.

Join PLG SaaS teams who prioritize revenue-driving features with confidence, without hiring sales or research teams.

One-click setup (only a Stripe integration is needed to sync everything)